DELIVERY

Where’s my order?
The status of your delivery can be tracked using the ‘Where’s my order?’ form on our Help page. Alternatively, a tracking link is supplied in your dispatch email. It will allow you to track your delivery via the delivery courier’s website.

Bank holiday delivery schedule
UK delivery couriers may be affected over the Bank Holiday period. However, some deliveries may be made at the courier’s discretion.
27th August, Monday - Summer bank holiday
25th December, Tuesday - Christmas Day
26th December, Wednesday - Boxing Day
*Please note that delivery times on all services will be affected over the above periods.

Missing Item
If there is an item missing from your order, please report this to our customer services department by completing the Contact us form below and we will investigate the issue further for you.
If an item is missing, please check the parcel it has arrived in for any damage or any signs that this has been tampered with. Upon receipt of the parcel, if you see that there is any damage to the packaging or it appears to have been tampered with, please check the contents before signing for the parcel. If a parcel is left without you signing for it, please take photos of any damage.

Faulty Item
Please report any faults with your item(s) to our customer service team by completing the Contact Us form below.
• Please specify the item(s) affected and the fault with the item.
• Attach images of the faulty item(s), if applicable, as this will help our customer service team resolve this for you without delay.
Alternatively, you can send a Direct Message via our Facebook or Twitter (@glamvilledaily) and we will get back to you as soon as possible.
Please do not dispose of any item(s) or packaging until we have responded, as we may need to examine or investigate further.

Wrong Item
We apologies if there has been an error with your order and you have received an incorrect item.
Please report any instances of wrong items to our customer service team by completing the Contact Us below.
If you have already contacted us via this method, you will have received a reply to your inbox confirming your request has been received. Please reply to this email with the following:
• Please specify the item(s) you should have received and the item(s) you have received in its place.
• Attach images of the wrong item(s) as this will help our customer service team resolve this for you without delay.
Alternatively, you can send a Direct Message via our Facebook or Twitter (@glamviledaily) with the above information and we will get back to you as soon as possible.