RETURNS POLICY

Glamville Returns

We want you to be totally pleased with your order; however, we understand if a product doesn't work out and want to make the return as painless as possible. 

Please notes that we cannot take returns on used products or products purchased outside of our 14-day return window.

Please also note that we are not able to accept exchanges of products at this time.

If you wish to return a product, please do so within 14 days from the ship date for a refund on the purchase price, minus shipping, handling and other charges. Refunds will be credited to the original credit card used for payment.

To be acceptable for return items should be unused, unopened and have any original seals intact.

All packaging and/or cellophane wrapping and tamper resistant seals must be intact; otherwise the item will be considered unfit for re-sale and will not be accepted by our returns department.

To ensure we process your return and refund as quickly as possible, please follow the procedure below:
• Please contact us by completing the returns form below. Your message should contain the Order Reference Number from your Dispatch Note as well as a full explanation of your reason for returning the goods.

• We will e-mail you back with your Returns Authorisation Number and instructions on how to return to our returns address.

• Goods must be in their original packaging with any seals intact and in an unused and re-saleable condition.

• Re-package the parcel using strong packaging and ensure it is sealed securely to avoid damage during transit. Please enclose your dispatch note/receipt within the parcel.

• Request a proof of postage. Without this, you will be unable to make a claim, should the return parcel go missing. (Please note: Glamville will not be liable for lost returns.)

Please allow up to 14 working days for action of your return.

Please note: Glamville will only reimburse the cost of the products and not any postage or shipping fees